Warranty & Product Damages

Warranty coverage details

You can find all Warranty, Refund, and Return details here:
https://meepoboard.net/policies/refund-policy

Standard Warranty:

Meepoboard provides a 6-month warranty for the board, and a 3-month warranty for parts (when parts are purchased separately) starting from the day the package is delivered.

The warranty covers all defects caused by the skateboard itself, such as the motor not working, the ESC not pairing with the remote control, or the board not starting.

We will exchange the defective accessory with functional equivalents, that match the original parts' performance and reliability.

Covered items include:

Motor
ESC
Battery
Remote
Chargers

Extended Warranty:

You have the option to purchase extended warranties of 12 or 24 months during the checkout process.

The following are not covered by the warranty:

Easy-to-break parts such as front wheels, decks, belts, grip tape, and PU sleeves are not covered (except if reported as defective within 7 days of delivery).

Damage caused by intentional damage, such as violence, modifications, unauthorized repairs, failure to follow the instructions in the user manual, negligence (e.g., using the battery for a long time at high power without timely charging), or abuse.

The Meepo skateboards are waterproofed to the level of IP56, which means they can prevent splashing water and dust under normal conditions. However, it is not fully waterproof. If you ride over puddles or submerge your board in water, water may damage the electrical parts. Riding in the rain is also dangerous, especially when accelerating, braking, or turning. The internal components are not waterproof, and the battery label will turn red if water enters.

Transactions involving resold/refurbished skateboards are not covered under warranty.

The warranty is only available to the original purchaser and does not cover second-hand boards.

Process of filing warranty claims

Making a Warranty Claim

If you are within your warranty period and encounter issues with your board please follow these steps to make a warranty claim:

1. Confirm the issue (troubleshooting guide)

Some issues have simple fixes.
If for example, the board does not turn on, it may not be an issue with the Skateboard.
It could be that the charger is not working properly or that the remote is not connecting.
Luckily these issues are easy to fix.

Before making a warranty claim, please check these troubleshooting guides to identify the issue with your product:

2. Collect material Video/ images & order number

You can find your order number by filtering your emails by receiver meepoboard.net to find your order confirmation email.

Please make photos and/or short videos of less than 60 seconds to document the issue.
This way we can further assist you to solve issues quicker.

3. Make your claim

Contact us here

4. Receive your replacement

For boards purchased after August 20, 2024:
If your board is damagedand arrange a pickup of your current board, and send it to our repair center. At the same time, we will send you a new board for replacement.

For boards purchased before August 20, 2024:
We do not exchange new boards. The warranty only covers replacement parts.
We will send you the parts free of cost and provide you with repair instructions.
Please include: your order number, confirm your address, confirm the best day times for pickups, and issue documentation (images/ videos)

Replacing Maintainance Parts

Replacement and maintenance parts not covered under warranty can be purchased on our website.

For Wheels, Belts, Bearings, Trucks, etc, please check the individual product documentation to confirm compatibility and all links to the correct items.

Product Damages & Issues after warranty period

Skateboards no longer covered under warranty do not qualify for replacements.

To fix your board, you may buy replacement parts.

Follow our troubleshooting guides here: